I'm dealing with home warranty company, American Home. The process is long and inconvenient if you have a weekend breakdown. Called in on a Thursday, plumber was dispatched on Friday. During this call, I met Xavier from Loyalty Home LLC. He inspected, verified a new tank was needed then explained he would report to the home warranty company, they have to approve and authorize the payment for a new tank. Well Monday late afternoon. I called and talked to the owner of Loyalty Home, he verified and got verbal authentication to complete the job. Early Tuesday his plumber Xavier came out and completed the job in minutes. I had a flight out on Tuesday and needed it done. From the young lady answering the phone to the plumber to the Owner, Thanks. Never seen such a caring, understanding group of folks. I had a need these folks went above and beyond to take care of it.

James Deddo